Refund and Returns Policy

Shipping Policy

• Processing Time: Orders are processed within 1-3 business days.
• Shipping Methods: We use royal mail tracked 24 to deliver your plants quickly and safely.
• Delivery Time: Estimated delivery is 1-2 business days, depending on your location.
• Shipping Costs: Shipping charges £4.99 for any single order no matter the order size.

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Returns Policy

• Eligibility for Returns: If your plants arrive damaged or in poor condition, please contact us within 7 days of delivery with photos of the damaged item.
• Return Process: Once approved, we will either replace the item or issue a refund.
• Non-Returnable Items: Due to their perishable nature, plants that are not reported within the 7-day window cannot be returned or refunded.